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4203 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - MANAGEMENT TRAINEE - GUEST EXPERIENCE - SOFITEL KUALA LUMPUR DAMANSARA - Accor Jobs

Sofitel

23/04/2019

MANAGEMENT TRAINEE - GUEST EXPERIENCE

Job Reference 491435 Profession Customer Experience and Loyalty | Guest Experience and Satisfaction

Hotel or Entity SOFITEL KUALA LUMPUR DAMANSARA Managed hotel

City
KUALA LUMPUR
State
West Malaysia
Region/Country
Malaysia 
SOFITEL KUALA LUMPUR DAMANSARA The first Sofitel in Malaysia opened its doors on 12th August 2017. The 312-room hotel is an integral part of a new 8.5acre integrated development in the upmarket Damansara City. Strategically located midway between Kuala Lumpur and Petaling Jaya within close proximately to Kuala Lumpur Sentral, the sophisticated Sofitel Kuala Lumpur Damansara will be the first international hotel chain in the area and just a stone’s throw away from Damansara City Mall. Sofitel Kuala Lumpur Damansara offers a range of state-of-the art meeting and event facilities in exceptional settings to accommodate business or social occasions.
Discover the hotel

Contract

Job Level Training More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 6
Status Full Time
Anticipated Start Date 02-09-2019

Contact

CARMEN ANDREW
HA123-HR@sofitel.com
60327206688

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Languages essential
English

Essential and optional requirements

Able to work independently
Warm personality and has passion in dealing with guests
Fast learner
Good team player
Good listening and communication skills
Results driven and strong commitment to excel

  • Excel
  • Power Point
  • Word

Key tasks

Behaves and acts in an exemplary fashion, embodying the brand mindset
Assist the Loyalty & Guest Experience Manager to interact with the hotel's guest on a daily basis and tabulate comments received
Assist the Loyalty & Guest Experience Manager to create a positive guest passion culture amongst the hotel's ambassadors
Assist the employees to improve their skills and provides support for career development
Ensures that guests have a smooth running stay
Organises the welcome and care provided by the team under his/her responsibility

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.