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4561 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Guest Relation Manager - MÖVENPICK RESORT WAVERLY PHU QUOC, VIETNAM - Accor Jobs



Guest Relation Manager

Job Reference 509548 Profession Customer Experience and Loyalty | Guest Experience and Satisfaction


Phu Quoc
MÖVENPICK RESORT WAVERLY PHU QUOC, VIETNAM Scheduled to open in Quarter IV 2019, Movenpick Resort Waverly Phu Quoc will feature 688 rooms. Tastefully designed the resort will also include 79 villas. Other facilities will feature a 740sqm ballroom equipped with cutting edge audio-visual technology and lighting. On the beach front, the resort will include two large swimming pools and one kids pool. The 450 seats all day dining restaurant and the 80-seat bar/lounge are part of the F&B facilities featuring tasty and vibrant dining concepts. For lifestyle services the resort is also equipped with a kid-teen club, a GYM and a unique impressive 2 floors wellness spa.
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 03-09-2019


Level of Education
Bachelor / Licence
Areas of study
Professional experiences
3 to 5 years
Languages essential

Essential and optional requirements

- Fluent in English and Chinese; Native Chinese Speaking is a must.
- Understanding of all hotel management best practices and relevant laws
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation

Key tasks

Ensures a warm welcome and effective information provided for hotel guests.
Ensures that guests' stay at the hotel runs smoothly and achieve highest guests satisfaction.
Is regularly available in the hotel lobby and reception
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty
- Anticipate guests' needs and recommend resort facilities.
- Handle any guest complaints that are not settled directly by members of the team
- Inform guests about the formalities, any special conditions relating to their stay and the services available
- Organize arrivals and departures with set up for VIP rooms
- Coordinate room allocation with the Housekeeper (M/F), handling any switches as necessary
- Communicate with the other departments
- Ensure that guest documentation and information is available and up-to-date
- Formalize instructions as necessary and supervises their application
- Supervise the correct use and follow-up of applications centralizing customer profiles and records