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6894 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Guest Relation Manager - MÖVENPICK RESORT WAVERLY PHU QUOC, VIETNAM - Accor Jobs



Guest Relation Manager

Job Reference 504592 Profession Customer Experience and Loyalty | Guest Experience and Satisfaction


Phu Quoc
MÖVENPICK RESORT WAVERLY PHU QUOC, VIETNAM Scheduled to open in Quarter II 2019, Movenpick Resort Waverly Phu Quoc will feature 688 rooms. Tastefully designed the resort will also include 79 villas. Other facilities will feature a 740sqm ballroom equipped with cutting edge audio-visual technology and lighting. On the beach front, the resort will include two large swimming pools and one kids pool. The 450 seats all day dining restaurant and the 80-seat bar/lounge are part of the F&B facilities featuring tasty and vibrant dining concepts. For lifestyle services the resort is also equipped with a kid-teen club, a GYM and a unique impressive 2 floors wellness spa.
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 22-07-2019


Level of Education
Bachelor / Licence
Areas of study
Professional experiences
3 to 5 years
Languages essential

Essential and optional requirements

Accor Background is a must
Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
Understanding of all hotel management best practices and relevant laws
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Key tasks

Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests' requests, like in-room dining
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Appraise team's performance and produce regular reports
Liaise with other departments to provide an overall comfortable guest experience.
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with regular hotel clients