By continuing your navigation without changing your cookie settings, you accept the use of cookies to analyse and measure audience, attendance, navigation and redirection from external websites. To learn more about the policy, please Click here.X

6435 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

Search by :

Job Offer - Guest Experience Manager - Pullman Saigon Centre - Accor Jobs



Guest Experience Manager

Job Reference 505559 Profession Customer Experience and Loyalty | Guest Experience and Satisfaction

Hotel or Entity Pullman Saigon Centre Managed hotel

Ho Chi Minh
Pullman Saigon Centre Pullman Saigon Centre is ideally located in the heart of the city. The hotel is composed of 306 stylish Room and Suites, Lobby Bar, a main dining Buffet Restaurant, a Rooftop Restaurant and Terrace, Executive Lounge, over 700m2 of banquet and meeting rooms with upscale facilities and latest equipment, Swimming Pool, Fitness Centre & Health Spa.
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 12
Status Full Time
Anticipated Start Date 12-08-2019


Ms. Thu Nguyen - Talent & Culture Manager


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential

Essential and optional requirements

• Minimum of 5 years' experience in the hospitality/food & beverage, leisure & tourism, health sectors, audit, consultancy, training, executive assistance, guest experience and quality.
• Degree to Masters or equivalent, Vocational degree, Diploma or higher studies in Quality, Vocational Masters or Engineering school.
• Knowledge of quality certification processes.
• Previous experience in a multi-cultural environment.
• Fluent in English and the national (Vietnamese) language.

Key tasks

• Be a member of the hotel's management board, and works cross-departmentally with all departments.
• Have a perfect understanding and clear vision of the brand's guest promise, is exemplary in their manner and behaviour. Is a coach and a project leader.
• Be the guests' voice within the hotel; centralises, analyses and processes all available information concerning guests' perceptions of the services and products provided by the hotel.
• Be responsible for implementing the Pullman Guest Experience Program (PGEP) with the management board and throughout the hotel.
• Coordinate and manages the PGEP concerning the continuous improvement process and project.
• Provide\ necessary explanations and training for the hotel's heads of department in the use of the associated working methods and tools. Supports the heads of department in establishing a continuous improvement process and in introducing any necessary changes in working methods.
• In collaboration with the heads of department, develops processes and defines or adjusts operational actions enabling the hotel to deliver a product and service that matches the guest promise as closely as possible.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.