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6435 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Guest Experience Manager - Pullman Saigon Centre - Accor Jobs

Pullman

14/08/2019

Guest Experience Manager

Job Reference 505559 Profession Customer Experience and Loyalty | Guest Experience and Satisfaction

Hotel or Entity Pullman Saigon Centre Managed hotel

City
Ho Chi Minh
State
South
Region/Country
Vietnam 
Pullman Saigon Centre Pullman Saigon Centre is ideally located in the heart of the city. The hotel is composed of 306 stylish Room and Suites, Lobby Bar, a main dining Buffet Restaurant, a Rooftop Restaurant and Terrace, Executive Lounge, over 700m2 of banquet and meeting rooms with upscale facilities and latest equipment, Swimming Pool, Fitness Centre & Health Spa.
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 12
Status Full Time
Anticipated Start Date 12-08-2019

Contact

Ms. Thu Nguyen - Talent & Culture Manager
Thu.nguyen@accor.com
02838388686

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
Vietnamese
English

Essential and optional requirements

• Minimum of 5 years' experience in the hospitality/food & beverage, leisure & tourism, health sectors, audit, consultancy, training, executive assistance, guest experience and quality.
• Degree to Masters or equivalent, Vocational degree, Diploma or higher studies in Quality, Vocational Masters or Engineering school.
• Knowledge of quality certification processes.
• Previous experience in a multi-cultural environment.
• Fluent in English and the national (Vietnamese) language.

Key tasks

• Be a member of the hotel's management board, and works cross-departmentally with all departments.
• Have a perfect understanding and clear vision of the brand's guest promise, is exemplary in their manner and behaviour. Is a coach and a project leader.
• Be the guests' voice within the hotel; centralises, analyses and processes all available information concerning guests' perceptions of the services and products provided by the hotel.
• Be responsible for implementing the Pullman Guest Experience Program (PGEP) with the management board and throughout the hotel.
• Coordinate and manages the PGEP concerning the continuous improvement process and project.
• Provide\ necessary explanations and training for the hotel's heads of department in the use of the associated working methods and tools. Supports the heads of department in establishing a continuous improvement process and in introducing any necessary changes in working methods.
• In collaboration with the heads of department, develops processes and defines or adjusts operational actions enabling the hotel to deliver a product and service that matches the guest promise as closely as possible.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.