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7209 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - General Manager - Novotel Toronto Centre - Accor Jobs



General Manager

Job Reference 509304 Profession Hotel and site Managers | General Manager (m/f)

Hotel or Entity Novotel Toronto Centre Hotel as part of a franchise network

Novotel Toronto Centre Designed for natural livingNovotel, the Accor group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations. With a homogenous service in all its hotels, Novotel contributes to the well-being of business and leisure travellers: spacious and adaptable rooms, balanced meals 24/7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms. Novotel hotels are also pioneers of sustainable development by participating in the Green globe global certification programme.
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Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-09-2019
For this position, Accor is not able to help a candidate to obtain work authorization.


Sonia Brock


Level of Education
Secondary professional education
Areas of study
Hospitality Management
Professional experiences
6 to 10 years
Languages essential

Essential and optional requirements

• Minimum of 5 years of hotel management experience, with a proven track record of success;
• Strong knowledge of revenue management in a hotel environment;
• Excellent written and verbal communication skills;
• Strong knowledge of property management systems and Office software
• Strong sales and negotiation skills, and decision-making capabilities;
• Strong financial acumen with experience in preparing and managing a budget and business plan, and analyzing financial statements
• Ability to study, analyze and interpret activities to improve existing practices or develop new approaches;
• A passion for style trends and fashion, and a flair for social media will be assets in this position;
• Self-motivated and results-driven team player;
• Ability to recruit, supervise, train and motivate an exceptional team, focused on success;
• Ability to cultivate business relationships.

  • Excel
  • Power Point
  • Word
  • TARS

Key tasks

Reporting to the VP Operations, the General Managers responsibilities include:
• Proactively oversee the operations of all departments to maximize financial performance of the hotel and continually challenge the team to be the best;
• Develop and maintain a culture of exceptional guest service, with a focus on creating unique experiences for each guest, each and every time;
• Stay in tune with the industry and local market, anticipating market trends, paying close attention to changes in the economy, supply, demand, technology, design and other impacts...always looking for ways to stay ahead of the competition;
• Participate in the development and execution of short and long-term financial budgets and operational goals for all departments of the hotel, with a strong ability to drive the top line and a keen eye for cost control, productivity and profitability;
• Coordinate capital improvement projects to maintain quality standards and property image, and to protect the asset from neglect, damage or deterioration;
• Develop and maintain rapport with key industry and community partners to ensure a visible presence in the city;
• Actively participate in the sales process with property sales team and regional sales resources, including strategy, tours and customer relations;
• Participate in developing and monitoring annual sales business and marketing plans;
• Work with revenue management resources to develop and implement strategies to grow business;
• Work closely with regional ownership team, ensuring processes, suppliers, systems and other resources are being utilized effectively;
• Oversee the day to day activities of the Retail space at 35 The Esplanade
• Be a leader and a role model to all team members. Be visible and approachable. Conduct regular team meetings. Maintain an open-door policy and encourage team member engagement and empowerment;

In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to:
• Drive the corporate culture, personifying it in daily interactions with both guests and team members.
• Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels.
• Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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