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7249 vacancies

Working time
Manager (team leader)
Fixed term contract

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Job Offer - Front Office Team Leader - Novotel London Waterloo - Accor Jobs



Front Office Team Leader

Job Reference 516168 Profession Reception | Receptionist (m/f)

Hotel or Entity Novotel London Waterloo Managed hotel

Central London / West End
London (England)
United Kingdom 
Novotel London Waterloo Designed for natural livingNovotel, the Accor group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations. With a homogenous service in all its hotels, Novotel contributes to the well-being of business and leisure travellers: spacious and adaptable rooms, balanced meals 24/7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms. Novotel hotels are also pioneers of sustainable development by participating in the Green globe global certification programme.
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 28-10-2019


Caterina Mammone


Level of Education
Vocational education
Areas of study
Professional experiences
1 to 2 years
Languages essential

Essential and optional requirements

Are you an extraordinary talent with a passion for ensuring that guest has an amazing stay within the hotel? Then join us at Novotel London Waterloo

Why be part of our family ?
We are part of one of the world's leading hospitality brands- Accor which means our employees will be part of an international group of hospitality professionals working in a world class environment. All around the world, our 250 000 employees give every day the best of themselves by daring to go further, by enriching their diversity, by developing and growing. By dreaming big for their future. Create your own career:
In Novotel London Waterloo we believe that our staff members are our most valuable asset and we treat them as such! Every hotel can sell the product, we sell the experience!

What will you be doing as a Front Office Team Leader?
Looking after the guests and ensuring they have an incredible experience with us
Coaching & Training the Team members
Duty Manager shifts
Welcoming guests with check in and saying good bye with check outs
Handling any guest complaints
Concierge and Reservations inquiries

What's in it for You?
Working with a fabulous team that are at the heart of the hotel. Being able to be creative with ways to delight and surprise the guests during their stay with us and make the guests stay incredible and unforgettable.
Your Benefits Include:
Attractive Bonus Scheme
Pension Scheme
A Discount Card to be used in Accor Hotels Worldwide
Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
Training & Development
Additional holidays with service
International Development Opportunities
And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;

What are we looking for?
Personality ESSENTIAL, Experience essential in Reception
Fast on your feet, quick to make friends
Big on Smiles, Massive on quality
If this is YOU and you want more details then get in touch!

  • Excel
  • Word
  • TARS
  • Opéra

Key tasks

You ensure that all runs smoothly during the customer's stay. You are involved from the customer's arrival in the hotel, through to their paying and check-out. Other duties: - Answering the telephone and taking reservations - Handling the cash register and billing - Keeping the accounts - reimbursements, payment of deferred travel agency invoices...

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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