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6897 vacancies

Working time
Manager (team leader)
Fixed term contract

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Job Offer - Front Office Supervisor - Sofitel Philippine Plaza Manila - Accor Jobs



Front Office Supervisor

Job Reference 512394 Profession Reception | Concierge (m/f)

Hotel or Entity Sofitel Philippine Plaza Manila Managed hotel

Sofitel Philippine Plaza Manila The only 5-star luxury hotel in Manila with a resort setting, Sofitel Philippine Plaza is a gem in the bustling city. Boasting of spectacular views of the famous Manila Bay, and lush landscapes and greenery, the exquisite tropical setting within the city is unrivalled. Coupled with bright, open spaces, and elegant, minimalist interiors with a touch of traditional Filipino décor, Sofitel Philippine Plaza remains a favorite destination hotel among both local and international guests.
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 11-10-2019


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential

Essential and optional requirements

Minimum of one (1) year relevant working experience as Front Office Supervisor or five (5) years experience as Front Office Agent in a luxury hotel.
Effective communication and guest relation skills
Knowledgeable in Opera
Amenable to work in shifting schedules and extended hours

  • Micros
  • Opéra

Key tasks

Supervises all the activities of the Front Office Agents and the operation of the Front Office department.

Reports hotel discrepancies in terms of the hotel’s facilities, procedures and problems.

Ensures all cashiering transactions are properly accounted for and aims for a zero outstanding audit report.

Monitors compliance with in-house policies.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.