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4131 vacancies


Working time
Manager (team leader)
Fixed term contract




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Job Offer - FRONT OFFICE RECEPTIONIST - SOFITEL KUALA LUMPUR DAMANSARA - Accor Jobs

Sofitel

17/06/2019

FRONT OFFICE RECEPTIONIST

Job Reference 478309 Profession Reception | Receptionist (m/f)

Hotel or Entity SOFITEL KUALA LUMPUR DAMANSARA Managed hotel

City
KUALA LUMPUR
State
West Malaysia
Region/Country
Malaysia 
SOFITEL KUALA LUMPUR DAMANSARA The first Sofitel in Malaysia opened its doors on 12th August 2017. The 312-room hotel is an integral part of a new 8.5acre integrated development in the upmarket Damansara City. Strategically located midway between Kuala Lumpur and Petaling Jaya within close proximately to Kuala Lumpur Sentral, the sophisticated Sofitel Kuala Lumpur Damansara will be the first international hotel chain in the area and just a stone’s throw away from Damansara City Mall. Sofitel Kuala Lumpur Damansara offers a range of state-of-the art meeting and event facilities in exceptional settings to accommodate business or social occasions.
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 07-01-2019

Contact

CARMEN ANDREW
HA123-HR@sofitel.com
60327206688

Skills

Level of Education
Secondary professional education
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English

Essential and optional requirements

  • Excel
  • Word
  • Micros
  • Opéra

Key tasks

The Front Office Receptionist will be responsible for front desk service to the guests, include check in and check out for the guest. They will provide the Cousu Main services to the guests, to ensure they will have an excellent experience to remember. It is the most important front-line ambassador for the customers of the hotel. Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.Keeping appearance in good condition and pay attention to oneself behaviour and keep smile toward guests.Greets and is courteous to all guests, uses eye contact and well communicate with others, always provide a courteous and professional service all times.To maintain good working Relationships with your colleagues, and all other departments.Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.Establish good public relations with all guests.Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance.Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.Maintain good knowledge of the hotel facilities.Provide guest with all information about our hotel facilities and attractions.Provide guests with the most accurate and up to date information at all times.To provide guest best service as well as handle the daily reservations and check-in and check-out of guests. To enrol Le-club member, to introduce the member benefits and check the points for the members. Welcomes and assigns rooms to hotel guests according to reservations made.Provide check-in, billing check, exchange room, extend room, early check-In or check-out.To change the room or exchange the foreign currency according to the police & process for the guest.Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Center for process.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.