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6897 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Front Office Receptionist - Mercure Tokyo Ginza - Accor Jobs

Mercure

10/09/2019

Front Office Receptionist

Job Reference 475724 Profession Reception | Reception team member (m/f)

Hotel or Entity Mercure Tokyo Ginza Managed hotel

City
TOKYO
State
East Japan
Region/Country
Japan 
Mercure Tokyo Ginza Mercure Tokyo Ginza is located in the heart of Tokyo's shopping area, within walking distance from the main street in Ginza, Ginza dori shopping streets, Kabuki Theater and Tsukiji Fish Markets. The subway station underneath the hotel provides access to all attractions and sights in Tokyo. The Mercure Tokyo Ginza offers a distinctive French flair and contemporary design. Being close to Tokyo International Forum, the hotel is also very convenience for exhibitors and business travellers.
Discover the hotel

Contract

Job Level Job/Foreigner under local employment status More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-01-2019

Contact

MASUZAWA Sachiko
H5701-HR@accor.com
81 (3) 4335 1111

Skills

Level of Education
Vocational education
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
Japanese
Optional languages
English

Essential and optional requirements

  • Excel
  • Word
  • Opéra

Key tasks

GENERAL MISSION
• To prepare check in, out and other requests from our guests
• Coordinate and communicate with other departments to provide a smooth guest experience
• Assist guests and ensure their stay at the hotel is comfortable
• Maintain and go above guest satisfaction

RESPONSIBILITIES
• Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example
• Responsible for the daily organization of the front office

ADMINISTRATIVE RESPONSIBILITIES
• Dealing with guest problems and/or complaints, the Management Trainee must ensure that tact and diplomacy is used and fits the organizational policy

COMMERCIAL RESPONSIBILITIES
• Provide services and information to guests
• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel by performing upsellings and promoting LeClub (Accor's membership program)

HUMAN RESOURCE RESPONSIBILITIES
• Be understanding and supportive, encouraging and helpful to all subordinates
• Have a good working relationship with all colleagues and employees of the Hotel

RELATION
• Reports directly to the Assistant Front Office Manager/ Front Office Manager
• Assist in maintaining a close working relationship with all Departments of the Hotel

REPLACEMENT AND TEMPORARY MISSION
• To be flexible and willing when asked to fill in any areas where needed to help out in emergency or difficult circumstances as assigned or required by Management

Please note that only candidates who can provide an internship agreement from their school will be accepted

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.