By continuing your navigation without changing your cookie settings, you accept the use of cookies to analyse and measure audience, attendance, navigation and redirection from external websites. To learn more about the policy, please Click here.X

5132 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

Search by :

Job Offer - Front Office Assistant - Pullman Kuala Lumpur Bangsar - Accor Jobs



Front Office Assistant

Job Reference 473022 Profession Reception | Receptionist (m/f)

Hotel or Entity Pullman Kuala Lumpur Bangsar Managed hotel

West Malaysia
Pullman Kuala Lumpur Bangsar Launched in 2007, Pullman has invented a new approach to international hospitality and created a new kind of in-style and vibrant hotel aimed at a modern and cosmopolitan clientele. Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite “design” identity. In tune with the times and the trends, Pullman has combined the needs of business and leisure travellers and proposes a BLeisure (Business & Leisure) solution which erases the boundary between work and relaxation. When you enter a Pullman hotel, you move into a world where interaction with others becomes natural. Guests are welcomed, accompanied and pampered with the utmost
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-12-2018


Elaine Lai


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
1 to 2 years
Languages essential
Optional languages

Essential and optional requirements


- Diploma / Degree in Hospitality Management or other relevant fields

- A minimum of 3 years working experience in the similar capacity in a 5* international hotel

- Possess excellent communication and customer relation skills.

- Good organizers, ability to prioritize workload & work within tight deadlines

- Able to meet the deadline & ensuring accuracy of works

  • Excel
  • Power Point
  • Word
  • Micros
  • Opéra

Key tasks

- Handles Front Desk operations of handling arrivals, check-ins (Registration) and departures for checkouts (Cashiering) of all the hotel guests.

- Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction.

- Responding promptly to all guests requests, inquiries and complaints.

- Handles face to face guest requests and inquiries articulating accurate advise on products, services and happening within the hotel as well as Accor Group.

- Provide friendly and professional customer services to all guests at all times.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.