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6885 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Food & Beverage Assistance - MERCURE ST HELENS - Accor Jobs



Food & Beverage Assistance

Job Reference 510392 Profession Restaurant | Waiter – Waitress

Hotel or Entity MERCURE ST HELENS Hotel as part of a franchise network

North West (England)
United Kingdom 
MERCURE ST HELENS Equally adapted to leisure and business customers, the Mercure network unites hotels that are all different but with common characteristics: professionals of passionate and attentive hospitality, the atmosphere of charmed places with a feeling of tradition and classicism, a standard of quality guaranteed by a brand with international renown.
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Part Time
Anticipated Start Date 02-09-2019


Khem Djedidi
+44 0 1744 453444


Level of Education
A level
Areas of study
Professional experiences
1 to 2 years
Languages essential

Key tasks

Overview of duties
"• Welcomes guests and provides a high standard of restaurant service
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour
• Helps increase the restaurant's revenue through his/her sales efforts"
Main responsibilities
Customer relations
"• Provides a friendly and personalised welcome for guests
• Offers an attentive service to guests, adapting to any constraints
• Heeds any remarks made by guests and ensures follow-up
• Promotes the F&B offer
• Promotes the Mercure ""Grands Vins""
• Conveys the image of the hotel"
Professional techniques / Production
"• Completes the following tasks:
- prepares the point of sale and preparation areas
- cleans and tidies the restaurant and preparation areas after closing
• Before every workshift, finds out about dish composition and any shortages
• Organises his/her work to suit fluctuations in numbers, events and guests
• Helps keep the equipment used in good condition"
Commercial / Sales
"• Promotes the Mercure ""Grands Vins""
• Carries out additional sales where possible
• Helps increase guest loyalty through quality of service"
Management and administration
"• Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories, check deliveries and store food items"
Hygiene / Personal safety / Environment
"• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)"

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.