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6886 vacancies

Working time
Manager (team leader)
Fixed term contract

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Job Offer - Duty Manager/AM Front Office - Mercure Hyderabad KCP - Accor Jobs



Duty Manager/AM Front Office

Job Reference 504492 Profession Reception | Assistant Front office Manager (m/f)

Hotel or Entity Mercure Hyderabad KCP Managed hotel

Middle India
Mercure Hyderabad KCP Accor is a world-leading Augmented Hospitality group offering unique and meaningful experiences in 4,800 hotels, resorts, and residences across more than 100 countries. With an unrivalled portfolio of brands from luxury to economy and midscale, Accor has been providing hospitality savoir-faire for more than 50 years. Beyond accommodations, Accor enables new ways to live, work, and play with Food & Beverage, nightlife, wellbeing, and co-working brands. To drive business performance, Accor’s portfolio of business accelerators amplifies hospitality distribution, operations, and experiences. Our team of more than 280,000 employees around the world nurtures real passion for service and achievement beyond limits. Our guests have access to one of the world’s most attractive hotel loyalty
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Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 15-11-2018




Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential

Essential and optional requirements

BHM/DHM with prior work experience of 3 - 5 Yrs in midscale hotels.
Excellent Communication skills
Excellent presentation skills
Confident in situation handling
Hands on experience in Opera
Proactive and highly organized
High Integrity and Honesty
Service orientation and committed to excellence
Display high level of flexibility, initiative, sincerity and Team Work

  • Excel
  • Power Point
  • Word
  • Opéra

Key tasks

Personally welcome and escort all guests.
Ensure to interact with the guests & enable the team to understand guest requirements.
Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests
Ensure that the arrivals and departures for the day and relevant records are maintained.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action
Responsible for maintaining high level of room sales, by upselling.
Check outstanding of in-house guests on a daily basis
Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently
Ensure that all information of incoming guests are promptly delivered
Readily available at all times to deal with problems or complaints