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5281 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Duty Manager - ibis Styles Kuala Lumpur Fraser Business Park - Accor Jobs

ibis Styles

16/05/2019

Duty Manager

Job Reference 497677 Profession Reception | Multi-task receptionist (m/f)

Hotel or Entity ibis Styles Kuala Lumpur Fraser Business Park Managed hotel

City
KUALA LUMPUR
State
West Malaysia
Region/Country
Malaysia 
ibis Styles Kuala Lumpur Fraser Business Park As our ‘‘all-inclusive’’ economy brand, the ibis Styles rate includes room and an all-you-can-eat buffet breakfast, as well as broadband Internet access and a multitude of little extras at no extra cost. Located in city centres and business centres, every hotel has its own distinct personality and bright, colourful, high-energy decorative style… all with a touch of humour.A network of hotels where simplicity, generosity, quality, conviviality and availability come together.The ibis Styles brand is reinventing the economy hotel sector with an all-inclusive package at economy prices. Guests enjoy modular room layouts, free drinks, newspapers and magazines and a host of little extras.Every hotel displays its signed quality charter and is inspected regularly.The open-plan spaces, interactive t
Discover the hotel

Contract

Job Level Job/Expatriate work status More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 16-05-2019

Contact

Gunasingam Krishna
h8552-hr@accor.com
+60392328688

Skills

Level of Education
Secondary professional education
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English
Malay
Optional languages
Mandarin (Intermediate)

Essential and optional requirements

  • Excel
  • Word
  • Opéra

Key tasks

You take care of the different services available to customers (reception, reservation, breakfasts, bedrooms, toilets…), participate in maintaining existing customers, may be required to handle objections and customer complaints and must always inform the Hotel manager. You participate in market place synergy by applying inter-hotel referrals, handle invoicing and taking payments, checking cash amounts and ensuring the security of funds. You may be required to close the day's accounts and check deliveries, to participate in cleaning the hotel and its surroundings according to hygiene rules and regulations, in technical maintenance of the hotel and the durability of materials and the safety of persons and belongings within the hotel.

- To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets.
- To provide day-to-day supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards set.
- Responsible for the swift handling of guest requests
- Responsible for the hotel in the absence of senior managers and oversee the completion of Night Audit and End Of Day procedures.
- Monitor Front Office and particularly the personnel to ensure that loyalty card members, known repeat guests and other VIPs receive special attention and recognition.
- To actively ensure that loyalty membership enrollments achieve the target set and to process them accordingly.
- Responsible for ensuring that all financial and audit procedures are respected.
- Checking billing instructions, permanent folios and monitor guests' credit.
- Support and assist Front Office personnel and all departments during peak periods.
- Reports to the Front Office Manager.





- Malaysian Citizen
- Preferably has 2 years working experience in a similar position in the hotel industry
- Fluent in both oral and written English and Bahasa Melayu
- Knowledge of OPERA system is an added advantage
- Service-minded and guest-oriented
- Confident, mature, courteous, well-groomed, approachable, attentive and pro-active
- Good administrative skills and team spirit
- Well organized and able to meet deadlines

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.