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5183 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Duty Manager - Sofitel Casablanca Tour Blanche - Accor Jobs



Duty Manager

Job Reference 487917 Profession Reception | Assistant Front office Manager (m/f)

Hotel or Entity Sofitel Casablanca Tour Blanche Managed hotel

North Morocco
Sofitel Casablanca Tour Blanche L'élégance française déclinée à l'internationalSofitel propose des hôtels et des resorts contemporains adaptés aux attentes des différents clients de l'hôtellerie de luxe d'aujourd'hui en quête d'esthétique, de qualité et d'excellence. Qu'il s'inscrive au cœur d'une grande métropole comme Paris, Londres, New York ou Pékin, ou qu'il se niche dans un paysage du Maroc, d'Egypte, des îles Fidji ou de Thaïlande, chaque Sofitel offre une véritable expérience de l'art de vivre à la française. Sofitel et ses Ambassadeurs relient le monde à l'élégance française au travers d'une collection d'adresses uniques, offrant à leurs clients et partenaires un service cousu main créateur d'émotion, de performance et d'excellence.
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Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 02-04-2019


Ortiz Espinosa Amanda


Level of Education
Bachelor / Licence
Areas of study
Professional experiences
1 to 2 years
Languages essential

Essential and optional requirements

  • Access
  • Excel
  • Micros
  • Opéra

Key tasks

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

To consistently provide thoughtful, caring and sincere service
To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Shift work required
Other duties as assigned


Previous leadership experience required
Previous PMS experience required
Computer literate in Microsoft Window applications an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.