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5281 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Director Housekeeping - Sofitel Washington DC Lafayette Square - Accor Jobs



Director Housekeeping

Job Reference 495604 Profession Housekeeping | Assistant Housekeeper (m/f)

Hotel or Entity Sofitel Washington DC Lafayette Square Managed hotel

Washington DC
United States of America 
Sofitel Washington DC Lafayette Square World Class Hotels & French EleganceSofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Whether situated in the heart of a major city like Paris, London, New York or Beijing, or nestled away in a country landscape in Morocco, Egypt, Fiji Islands or Thailand, each Sofitel property offers a genuine experience of the French “ art de vivre”.Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and a passion for Excellence.
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 27-05-2019
If you do not have a work authorization and are offered this position, Accor may be able to assist you in obtaining work authorization.


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
6 to 10 years
Languages essential
Optional languages
Spanish (Working level)

Essential and optional requirements


- Excellent in verbal and written English
- Preferred Degree / Diploma in Hotel Management
- Product Leader, Innovative and strong in planning and organizing
- Presentable, well groomed with leadership quality
- People-oriented
- Able to work under pressure and independently

Key tasks

Director of Housekeeping

The Director of Housekeeping is responsible for the smooth and efficient functioning of all housekeeping operations & public areas.

Summary of Responsibilities:

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:
- Ensure the departments within the scope of responsibility adhere to all hotel’s policies and procedures
- Assume other authorities pertaining to the areas of responsibility as delegated by the Director of Operations
- Initiate and maintain effective communication between his/her department and all other operating departments
- Maintain effective communication between his/her department and the Director of Operations
- Present his/her department’s view points at all Department Head Meetings
- Constantly select, train, supervise, groom and coach all Heartists within the scope of responsibility
- Initiate and maintain strategic programs which control the Department’s operating expenses in labor, equipment, materials and supplies
- Develop Heartists within the area of responsibility
- Periodically review and update performance levels (PMP)
- Supervise, guide, schedule, coach and evaluate all Heartists in the areas of responsibility
- Prepare related budget for labor, linen, guest rooms and cleaning supplies
- Ensure 100% completion of all Maintenance Programs, based on yearly budget
- Periodically review and re-evaluate all equipment and make recommendations when additional purchases and replacements are needed
- Periodically review and re-evaluate all supplies
- Monitor the quality of all goods and services supplied to the department in order to maintain standards
- Periodically review and update labor standards, based on business levels
- Approve and submit on time to the Finance Department all invoices for goods and services rendered
- Prepare annual recommendations for capital expenditure in areas covered by scope of responsibility for management approval
- Implement and continually administer all aspects of the guest room supply control program
- Periodically conduct physical inventory of room linen, as well as guest room supplies
- At least annually prepare requisitions for management approval to ensure par stock for all items.
- Periodically review and update if necessary, procedures concerning the stocking, care and control of uniforms, linen and supplies
- Inspect rooms and public areas daily
- Understand workings and procedures of Front Office and other related departments
- Conduct departmental meetings with Heartists on a monthly basis
- Ensure that all security policies and procedures are compiled in all departments and areas under his/her responsibility ie. Master keys, lost & found, linen/guest supplies & all property management equipment, etc
- Establish and maintain contact with trade associates, professional organisations, and industry publications for improvement of procedures and new technological advances
- Comply with Brand, Hotel and department policies and procedures at all times
- Carry out any other duties as and when assigned by the Management of the Hotel and department.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.