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6890 vacancies


Working time
Manager (team leader)
Fixed term contract




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List of vacancies - Customer Experience and Loyalty - Accor Careers


84 vacancies found

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    • + / - 20/09/2019
    • Guest Relations Manager
    • Sofitel Singapore Sentosa Resort & Spa
      Managed hotel
    • Sofitel
      • Job Level: Job/National under local employment status (or Foreigner already entitled to be recruited for this role)
        Fixed-term contract: No
        Working time : Full Time
        Languages essential:
        English (Fluent)

      Key tasks

       Lead a team of Guest Experience Ambassadors, Club Operations Ambassadors and Butlers and ensure that all of the functions work well together to provide a memorable and seamless hotel experience for all guests.
       Engage with guests at all touch points, ensuring satisfaction and creating opportuni...
      See the vacancy

    • + / - 19/09/2019
    • Stagiaire guest relation octobre 2019 (H/F)
    • Sofitel Paris Arc de Triomphe
      Managed hotel
    • Sofitel
      • Job Level: Training/Trainee
        Fixed-term contract: Yes
        Duration of fixed-term contract (in months): 6
        Working time : Full Time
        Languages essential:
        French (Fluent)
        English (Working level)

      Key tasks

      Nous recherchons un(e) Stagiaire Guest relation qui intégrera notre équipe pour une durée de 4 à 6 mois.
      Dans le respect des valeurs et standards de la marque Sofitel vous aurez pour principales missions :
      Accueil, accompagnement et suivi clients (accueil des VIP, suivi et gestion des plaintes,...
      See the vacancy

    • + / - 18/09/2019
    • Reservations Associate
    • Mercure Chennai Sriperumbudur
      Managed hotel
    • Mercure
      • Job Level: Job/Foreigner under local employment status
        Fixed-term contract: No
        Working time : Full Time
        Languages essential:
        English (Fluent)
        Optional languages:
        Tamil (Working level)
        Hindi (Working level)

      Key tasks

       Maximize room bookings by delivering a pleasant and efficient reservations service.
       Ensure that reservations are dealt with effectively, while maximizing revenue
       Work with internal/external representatives from different functions for executing the reservations.
       Provide effective support ...
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    • + / - 18/09/2019
    • Guest Relations Officer
    • Sofitel London St James
      Managed hotel
    • Sofitel
      • Job Level: Job
        Fixed-term contract: No
        Working time : Full Time
        Languages essential:
        English (Fluent)

      Key tasks

      As Guest Relations Officer you will connect our guests to the best of Sofitel by creating personalised experiences, whilst showcasing the best of French culture in our historical property in the heart of London.
      You will take guest passion to the next level by touching the emotions of the guest t...
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    • + / - 18/09/2019
    • VP, Customer Strategy – Luxury Segment (H/F)
    • Siège Issy-Les-Moulineaux
    • Accor
      • Job Level: Job
        Fixed-term contract: No
        Working time : Full Time
        Languages essential:
        French (Fluent)
        English (Working level)

      Key tasks

      As Vice President – Customer Strategy - Luxury Segment, you will lead the strategy, roadmap, and execution of Customer Journeys across the luxury and lifestyle segment. This is a fast-paced leadership role leading marketing initiatives as well as a highly cross-functional and results-oriented. You... See the vacancy

    • + / - 17/09/2019
    • AGENT ADMINISTRATIF COMMERCIAL H/F
    • ORFEA Siège
    • Orféa
      • Job Level: Training/Trainee
        Fixed-term contract: Yes
        Duration of fixed-term contract (in months): 4
        Working time : Full Time
        Languages essential:
        French (Fluent)

      Key tasks

      Au sein du service commercial-pôle hôtelier et d’une équipe de 5 personnes, vos principales missions seront notamment les suivantes :
      - Établir les devis à destination des clients/prospects (recherche hébergement, hôtels…)
      - Etablir les avenants tarifaires aux contrats
      - Constituer les dossiers...
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    • + / - 17/09/2019
    • Guest Experience Manager
    • Premier Village Phu Quoc Resort
      Managed hotel
    • Other Brands
      • Job Level: Job/National under local employment status (or Foreigner already entitled to be recruited for this role)
        Fixed-term contract: Yes
        Duration of fixed-term contract (in months): 12
        Working time : Full Time
        Languages essential:
        English (Fluent)

      Key tasks

      This position has as key objectives the continuous improvement and operational implementation of the Guest Experiences and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting Front Office Manager on achi... See the vacancy

    • + / - 16/09/2019
    • GUEST EXPERIENCE MANAGER
    • LA SCALA HANOI, VIETNAM
    • Fairmont
      • Job Level: Job/National under local employment status (or Foreigner already entitled to be recruited for this role)
        Fixed-term contract: No
        Working time : Full Time
        Languages essential:
        Vietnamese (Fluent)
        English (Working level)

      Key tasks

      • Monitor daily experience performance and Guest feedback
      • Ensure full compliance of the Brand Assurance Program at the hotel
      • Support optimal Guest Experience, increase satisfaction and loyalty
      See the vacancy

    • + / - 13/09/2019
    • GUEST EXPERIENCE MANAGER
    • Pullman Vung Tau
      Managed hotel
    • Pullman
      • Job Level: Job/National under local employment status (or Foreigner already entitled to be recruited for this role)
        Fixed-term contract: No
        Working time : Full Time
        Languages essential:
        Vietnamese (Fluent)
        English (Working level)

      Key tasks

      As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the property
      · Focuses on guest satisfaction when identifying business improvement opportunities
      · Represent the guests’ voice within the hotel; centralize and analyse all a...
      See the vacancy

    • + / - 12/09/2019
    • Guest Service Supervisor
    • Pullman Kuala Lumpur City Centre Hotel and Residences
      Hotel as part of a franchise network
    • Pullman
      • Job Level: Job/National under local employment status (or Foreigner already entitled to be recruited for this role)
        Fixed-term contract: No
        Working time : Full Time
        Languages essential:
        English (Fluent)

      Key tasks

      Job Description:
      - Contribute to overall efficient and attentive service of the Reception Desk staffs.
      - Verify that duties are performed according to stipulated procedures. Any problems should be reported to the Assistant Front Office Manager
      - Read the Front Desk Log Book and provide any neces...
      See the vacancy