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7239 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Concierge - Castle Hotel Windsor - MGallery Hotel Collection - Accor Jobs




Job Reference 500953 Profession Reception | Concierge (m/f)

Hotel or Entity Castle Hotel Windsor - MGallery Hotel Collection Managed hotel

South East (England)
United Kingdom 
Castle Hotel Windsor - MGallery Hotel Collection MGallery is a Collection of high-end hotels all around the world. Each hotel of the Collection stages with talent a unique personality and story, experienced by guests through its architecture, interior design and services. Each hotel is inspired by one of the three typical atmospheres of the Collection. Some hotels present 'Heritage” origins, places filled with history; others reflect an aesthetic universe, a style, the “Signature” of a personality that contributed to their creation or decoration; still others promise a relaxing time, “Serenity,” in a natural or urban retreat.
Discover the hotel


Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-09-2019


Level of Education
Secondary professional education
Areas of study
Professional experiences
1 to 2 years
Languages essential

Essential and optional requirements

Passionate about delivering customer engagement and satisfaction by establishing a warm and personalised relationship

Possess a positive, can-do attitude with the ability to self-motivate.

Excellent oral and written communication skills.

Knowledge of local businesses, entertainment venues and travel options.

Strong organizational skills and can organize their time effectively

Full, clean driving licence

  • Excel
  • Opéra

Key tasks

The Concierge will be responsible for assisting and developing a Lifestyle experience by providing the highest level of customer service to all customers.

Driving a strong customer service focus.

Will assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions.

Will respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices


Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors. In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.
To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as  learning an high end trade in a hotel network composed above all of  franchised and managed hotels.