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7249 vacancies

Working time
Manager (team leader)
Fixed term contract

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Job Offer - Chief Concierge - Sofitel Macau at Ponte 16 - Accor Jobs



Chief Concierge

Job Reference 516405 Profession Reception | Concierge (m/f)

Hotel or Entity Sofitel Macau at Ponte 16 Managed hotel

Sofitel Macau at Ponte 16 Situated on Macau's picturesque waterfront, the Sofitel Macau At Ponte 16 is located in the center of the city at the heart of the charming historical quarter, and within walking distance of St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino, ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has easy access to the major points of arrival
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-11-2019


Oscar Vong


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
Mandarin (Fluent)

Essential and optional requirements

1. At least 3-4 years of relevant experiences in luxury hotel
2. Member of Clefs d'Or is preferred
3. Excellent leadership and interpersonal skills
4. Professional appearance, demeanor and etiquette
5. Knowledge of computers and systems
6. Fluent in spoken English, Mandarin and Cantonese. Proficiency in one European/ Asian language would be a plus

  • Excel
  • Power Point
  • Word
  • Opéra

Key tasks

1. Possess excellent hospitality , outstanding guest services and strong passion to serve
2. Has a renowned knowledge of Macau local areas and points of interest
3. Ensure the smooth running and provide leadership and support to Concierge team
4. Monitor the services provided by all Concierge colleagues and ensure that high standards that exceed guest expectations are maintained at all times
5. Establishes standard operating procedures, develop and train the team and provide quality checks
6. Monitor departmental trainer to perform training and audits
7. Effective communication to all colleagues on a day-to-day basis

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.