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7201 vacancies


Working time
Manager (team leader)
Fixed term contract




Education level

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Job Offer - Assistant Manager - Sofitel Wellington - Accor Jobs

Sofitel

09/10/2019

Assistant Manager

Job Reference 516349 Profession Reception | Reception team member (m/f)

Hotel or Entity Sofitel Wellington Managed hotel

City
Wellington
State
North Island
Region/Country
New Zealand 
Sofitel Wellington Sofitel Wellington is ideally positioned in the central business and government hub. Situated on the CBD doorstep and within easy walking distance of many of the city's major attractions. On one side a multitude of restaurants and cafes beckons, while on the other, views of lush hillsides and the Botanical Gardens abounds.

All 129 Guest Rooms are beautifully appointed in vintage gold and bronze tones and feature an anthology of textures, while indulgent rain showers await in each bathroom. The 100-seater restaurant (inclusive of outside patio) has a sophisticated interior, infused with botanical themes and enhanced by a dominant Copper kitchen which creates a rich, bold design statement yet is intimate in ambience.
Discover the hotel

Contract

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 23-10-2019

Contact

Glen Selena
H3276-HR1@accor.com
04 495 1083

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
1 to 2 years
Languages essential
English

Essential and optional requirements

  • Excel
  • Word
  • Micros
  • Opéra

Key tasks

POSITION OVERVIEW
To ensure delivery of ‘cousu main’ guest service by coordinating the link between hotel and guests and hotel operations. Ensure customer’s needs are met and expectations exceeded, offering the best product or service to meet the guest’s individual requirements.

KEY RESPONSIBILITIES/ DUTIES
Ensure all guest requests are efficiently delegated to Housekeeping, Front Desk, Concierge, SoFit & Food & Beverage hotel departments.
Ensure that all requests are taken care of punctually to a level that meets and exceeds guest’s expectations. Always offers to get items for the guest.
All requests for service are met within the agreed time frame. If a wait is expected, an estimated time is communicated to the guest. If the wait exceeds the estimate the guest is contacted and Sofitel problem resolution techniques are implemented.
Regular liaison with Maintenance, Front Office and housekeeping ensuring maintenance requests are logged, tracked and completed quickly focusing on guest needs as a priority.
Liaise regularly with Key Department Managers to co-ordinate the welcome/farewell of guests to/from the hotel, including VIP, return and long stay guests.
Practice up-selling and cross-selling techniques to meet the guests requests, always offering the property services first (as appropriate) putting an emphasis on their benefits.
Be on hand to meet with all VIP 3 or above guests upon arrival to escort them to reception.
Carry out pre arrival telephone calls to VIP guests to gather information to assist in delivery of ‘cousu main’ guest service.
Escorts major VIPS to room on arrival and to their transport upon departure in the absence of HOD management to personally verify the satisfaction of each VIP.
Carry out courtesy calls to VIP guests and or make personal contact after arrival and during stay to ensure that he/she is completely satisfied and acknowledge and appreciate their loyalty.
Coordination of VIP amenities (accordingly to VIP type).
Coordination of the Guest History updates from the other departments to note both successful experiences and recommendations and guest satisfaction opportunities to enable better service in the future.
Ensure relative guest/staff information is communicated through the agreed communication channels.
Liaise with all other hotel departments to build a strong working relationship.
Assist with the Front Office operation to achieve a reputation as a market leader in individualized customer focused service.
Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure products offered to guests are of the highest quality and reputation.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
Any other duties assigned by your manager.

SPECIFIC REQUIREMENTS:
Successful candidates will be offered varying days each week.
Previous Front Office experience at supervisory level is essential
Leadership capability
Current GM Certificate or able to obtain
NZ citizen, permanent resident or hold a current and valid work visa/permit

Job Type: Full-time

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.