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6434 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Reservation Manager - Pullman Saigon Centre - Accor Jobs



Reservation Manager

Job Reference 509394 Profession Reservation | Reservations Manager (m/f)

Hotel or Entity Pullman Saigon Centre Managed hotel

Ho Chi Minh
Pullman Saigon Centre Launched in 2007, Pullman has invented a new approach to international hospitality and created a new kind of in-style and vibrant hotel aimed at a modern and cosmopolitan clientele. Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite “design” identity. In tune with the times and the trends, Pullman has combined the needs of business and leisure travellers and proposes a BLeisure (Business & Leisure) solution which erases the boundary between work and relaxation. When you enter a Pullman hotel, you move into a world where interaction with others becomes natural. Guests are welcomed, accompanied and pampered with the utmost
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 14-08-2019


Ms. Thu - Talent & Culture Manager


Level of Education
Bachelor / Licence
Areas of study
Languages essential

Key tasks

• To supervise general job performance of reservation connector, implementing of policies and procedures under guidance of Revenue Manager, training, being responsible and perform any other duties might requested by Revenue Manager
• Having a knowledge of entire Reservation Procedure according to Accor guidelines
• Responsible for incoming reservations – close links to TARS
• Allocate daily tasks to Reservations connector
• Review reservation booked daily
• Review arrival report daily
• Responsible for preparation of occupancy forecast
• Responsible for training connector (Reservation team)
• Responsible for implementation of policies and procedures
• Responsible for recording Company/ Travel Agent Rates both in system and correspondence file
• Liaise with Sales Department in regards to occupancy, Rates Reservation’s Analysis
• Identify To Producing Accounts ensure proper recognition by Reservation connector
• Responsible for various Production reports and supply to each department concerned
• Ensure special handling of repeats guest and very VIP guest
• Review room blocking for Long Stay. Suites and special group request
• Supervising of Group Reservations
• Maintain cordial relations with commercial clients
• Bring to the attention Revenue Manager when the hotel availability status be changed and prepare for necessary action
• Responsible for work schedule (Reservation roster)
• Responsible for maintaining a Neat and Orderly position at all times

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.