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7201 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Reservation Agent - Pullman Vung Tau - Accor Jobs



Reservation Agent

Job Reference 500222 Profession Reservation | Reservations Agent (m/f)

Hotel or Entity Pullman Vung Tau Managed hotel

Ba Ria - Vung Tau
Pullman Vung Tau Launched in 2007, Pullman has invented a new approach to international hospitality and created a new kind of in-style and vibrant hotel aimed at a modern and cosmopolitan clientele. Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite “design” identity. In tune with the times and the trends, Pullman has combined the needs of business and leisure travellers and proposes a BLeisure (Business & Leisure) solution which erases the boundary between work and relaxation. When you enter a Pullman hotel, you move into a world where interaction with others becomes natural. Guests are welcomed, accompanied and pampered with the utmost
Discover the hotel


Job Level Job More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-10-2019


Ms. Thuy


Level of Education
Bachelor / Licence
Areas of study
Languages essential

Essential and optional requirements

  • Excel
  • Power Point
  • Word

Key tasks

Technical responsibilities / Trách nhiệm kỹ thuật
· To handle all group tours/ conventions from the initial blockage to the rooming


· To perform daily, weekly, monthly tasks as per department’s checklist.

· To record all reservations neatly and accurately on prescribed forms.

· To assist in the day-to-day operations of the Reservation Department

· To manage telephone, fax and email enquiries in a prompt and professional

manner and in accordance with company standards ensuring accuracy and

attention to detail at all times

· To understand seasonal and historical trends and work within them to ensure

maximum occupancy and average room rates

· To identify new contacts and pass sales leads on to the relevant sales office

· To produce quotations and written confirmation to all clients

· To check any no-show and cancellation report with the correspondence and keep

the record in the file.

· To ensure bookings are guaranteed and no show charges/late cancellation

charges are applied where appropriate; and Reservations policies and procedures

are followed to ensure Guest satisfaction

To coordinate with the travel agent and update the room allotment.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.