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6880 vacancies


Working time
Manager (team leader)
Fixed term contract




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Job Offer - Reservation & Service Center Supervisor 预订&服务中心主管 - Pullman Nanchang Sunac - Accor Jobs

Pullman

11/09/2019

Reservation & Service Center Supervisor 预订&服务中心主管

Job Reference 484724 Profession Reservation | Reservations Agent (m/f)

Hotel or Entity Pullman Nanchang Sunac Managed hotel

City
Nanchang
State
Middle China
Region/Country
Mainland China 
Pullman Nanchang Sunac Pullman & Novotel & Mercure Nanchang Wanda is located in the heart of the Nanchang Wanda Cultural Tourism City, comprising 1,388 guest rooms, 4 restaurants, 3 bars and 1,310 square meters of banquet and meeting space including an 800-square-metre pillar-less ballroom in addition to wellness facilities. The hotels are part of a bustling commercial and entertainment complex surrounded by a theme park, aquarium, shopping mall, bar street and relaxing lush gardens. 10 minutes to High speed train station by car.
Discover the hotel

Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 36
Status Full Time
Anticipated Start Date 10-09-2019

Contact

Sunny
HA5G5-HR1@ACCOR.COM
0791-87368888

Skills

Level of Education
Vocational education
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
Mandarin

Essential and optional requirements

  • Access
  • Excel
  • Power Point
  • Word
  • Fidélio
  • Opéra

Key tasks

岗位职责
1.鼓励预定团队实现一贯的预订高分。
2.实施宾客意见调查问卷,提高部门服务质量。
3.熟悉处理房间预订的程序,给宾客提供最新和最准确的房况信息。
4.落实”预订未到宾客”的名单和每日团队取消情况。
5.为所有的预订部员工准备工作时间和日程表。
6.管理每日/每月/每年的所有的日常通信的书写。
7.根据预订情况更改现有的预订并且预测现有的和未来的预订情况。

岗位要求
1.大专以上学历,有同岗位工作经验2年以上。
2.普通话清晰,英语书面和口语表达较流利。
3.具有良好的产品电话销售技能,能够实现酒店客房预订率最大化。
4.具有销售业务谈判能力,能合理调配酒店产品,分清先后,实现客房销售目标。
5.具有良好的语言组织和文字表达能力,清楚,条理地表达销售意向。
6.能够督导团队成员的预订工作,指导下级提高电话销售能力。

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.