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7196 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Head Butler - Raffles Hainan - Accor Jobs



Head Butler

Job Reference 505077 Profession Reception | Welcomer - Customer Relations Manager (m/f)

Hotel or Entity Raffles Hainan Managed hotel

South China
Mainland China 
Raffles Hainan Raffles is an Oasis for the well-travelled, offering emotional luxury. Everyone is made welcome and feels understood, valued and cared for. We believe that true luxury is not just about what you do, but about how you feel. We are a place that lets you be yourself, gives you space, choice and understands your individuality. We like to inspire you to discover more - to do more, and fuel your curiosity.Raffles Hotels & Resorts has an illustrious history dating back to 1887 when the world-renowned Raffles opened its doors in Singapore. Today, the remarkable collection includes twelve extraordinary properties in locations as diverse as Paris, Istanbul, and the Seychelles. Whether in a resort or a lively city, each Raffles promises an oasis of calm and charm and a compelling mix of cultures a
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 24
Status Full Time
Anticipated Start Date 12-07-2019


Wu Bernice


Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
1 to 2 years
Languages essential

Essential and optional requirements

  • Access
  • Excel
  • Power Point
  • Word
  • Opéra

Key tasks

Understand the Raffles Brand and Butler professional standards.
Organize all aspects of the hotel butler service, ensure section both in determination and daily planning, provides strategic direction for staff to deliver first-class service, places emphasis on total guest care and satisfaction
Cooperate, coordinate and communicate with other hotel departments as required.
Creates and maintains good stay experience to guests, find out guest’s preference and make records and files, do special set up accordingly.
Ensure communication and follow up on any problems, fully conversant with all hotel emergency procedures

Raffles Hotels & Resorts continues to grow, with new openings in Warsaw, Shenzhen, Suzhou, Jeddah and Sharm El Sheikh Egypt. Growth at Raffles is a considered approach to collaboration with the right development partner and owner, for a property with the right quality, in the right location. Raffles has particular expertise in interpreting the heritage of Raffles for both new builds and for the restoration of heritage icons and as a priority, the brand looks to development opportunities in global gateway destinations such as London, New York City, Los Angeles, Hong Kong and Tokyo.