By continuing your navigation without changing your cookie settings, you accept the use of cookies to analyse and measure audience, attendance, navigation and redirection from external websites. To learn more about the policy, please Click here.X

5281 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

Search by :

Job Offer - Guest Experience Manager 宾客体验经理 - Sofitel Sanya Leeman Resort - Accor Jobs



Guest Experience Manager 宾客体验经理

Job Reference 497692 Profession Administration - Others | Project Leader (m/f)

Hotel or Entity Sofitel Sanya Leeman Resort Managed hotel

South China
Mainland China 
Sofitel Sanya Leeman Resort Reminiscent of South France’s Riviera,Sofitel Sanya Leeman Resort welcomes you in the best location of Haitang Bay, ashore labeled national coast of Sanya.

The resort boasts 477 stylish Rooms andSuites, discover the pure “Plaisir” of an authentic gastronomy in one ofhotel’s 3 Restaurants and Bars and enjoy a memorable meeting experience in ourBallroom or in one of 9 meeting rooms which are tailor-made by our professionalInspiredMeetings team.

Indulgeyourself into a spa treatment with L’Occitane, enjoy Haitang Bay scenery fromour helicopter, or explore the fun-filled activities including themed outdoorswimming pools, horse riding, archery, kid’s club with kid’s pool, tenniscourt, mahjong rooms as well as KTV private rooms.
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 36
Status Full Time
Anticipated Start Date 31-05-2019


Joy Nie
+86 0898 3299 8888


Level of Education
Bachelor / Licence
Areas of study
Professional experiences
3 to 5 years
Languages essential

Key tasks

•To be fully conversant with brand compliance systems and guest experience management tools such as Trust You, LRA reporting site etc.
•To facilitate timely corrective action planning, implementation, and eventual elimination of root causes that supports the continuous improvement in the area of guest experience.
•Be expert of product and service standard, ensure the process of standards and audit as well as reporting tools are well communicated to the operational teams.
•To work together with operations team and ensure the guest feedback management process is set up and well communicated to all Ambassadors.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.