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6878 vacancies

Working time
Manager (team leader)
Fixed term contract

Education level

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Job Offer - Director of Talent Culture - Sofitel Shanghai Hyland - Accor Jobs



Director of Talent Culture

Job Reference 512135 Profession Human Resources - Training | Human Resources Management

Hotel or Entity Sofitel Shanghai Hyland Managed hotel

East China
Mainland China 
Sofitel Shanghai Hyland Sofitel Shanghai Hyland, a magnifique hotel blends authentic French refinement with Chinese culture and history. Located in the heart of the city on the famous Nanjing pedestrian street, the hotel is within walking distance of People's Square, The Bund, Museum and Theatres, the former French Concession.

Hotel offers 383 impeccably designed guestrooms and suites includes sophisticated Club Sofitel rooms, located on the uppermost floors with stunning views over a sparkling city skyline. Other facilities include 2 Restaurants, 1 Bar, 6 flexible banquet spaces for up to 400 delegates, a Fitness centre with Gym & Spa facilities.
Discover the hotel


Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 36
Status Full Time
Anticipated Start Date 01-11-2019


Song Jacqueline
8621 63515888


Level of Education
Bachelor / Licence
Areas of study
Human Resources
Professional experiences
3 to 5 years
Languages essential

Essential and optional requirements

Experiences in upscale hotels required, 2-3 years related in Human Resources management.
A strong understanding of local labor and employment law.
Excellent command of both written and spoken English and Chinese.
Open-mindedness, interpersonal skills and sense of initiative.
Good team player and passion for people.

  • Excel
  • Power Point
  • Word

Key tasks

Purpose: The Director of Talent & Culture promotes employee satisfaction, ensures
compliance with local and federal employment and labor laws, and maintains the highest level of
standards in the luxury environment.
Position Overview: The Director of Talent & Culture is responsible for planning, managing,
controlling, and coordinating benefits, wages, salaries, labor and team member relations, and
training. They assist in the development and formulation of policies, procedures and practices to
support the operational needs of the hotel.
Oversees the administrative activities of payroll, benefits, legal compliance and
employment law
Development of Human Resources and Training budget
Implements guidelines, policies, and procedures in compliance with corporate direction
Develop a recruitment/selection strategy and mobility process
Encourages the development of employees to achieve their highest potential
Creates and implements an integration and training strategy that brings efficiency to
employee performance
Supports operations and assists in achieving team member and guest satisfaction goals
Coaches management on handling and resolving performance issues in the hotel
Manages and implements the performance appraisal review system
Is an integral part of the business team, attends all scheduled meetings and contributes
actively with proper preparation
Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental
employees/managers according to company standards
Effectively communicates with team members
Evaluate changes and trends in market compensation and makes recommendations
Measures employee satisfaction through surveys, round tables, and one-on-ones with
team members
Anticipates and addresses employee relations matters, responds timely to employee
inquiries and is proactive in promoting team member satisfaction
Be an inspiration to all hotel staff to achieve luxury levels of performance
Interacts in a positive way with other departments to ensure a luxury guest experience
Ensures compliance with local health and safety regulations
Must be an example of the Sofitel Values, brand standards, and a champion of grooming
and appearance guidelines

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.